IT Service Desk Administrator
BDV Solutions
Employment Type
Full-time
About BDV Solutions, LLC
BDV Solutions, LLC ("BDV") is the largest independent third-party provider of EB-3 employee sponsor consulting and case management services in the U.S., focusing on unskilled (entry-level) labor solutions for U.S. businesses. BDV works with the top immigration law firms to assist non-immigrant visa holders to adjust their visa status in the U.S. from an eligible non-immigrant visa to EB-3 permanent residency Green Card and foreign nationals living outside of the U.S. through the Consulate Process. This position will also support other lines of business as we continue to grow and expand.
Position Overview
The Service Desk Administrator will be responsible for IT administration and support for BDV Solutions and affiliate business lines. This role will support endpoint computer devices across the organization while adhering to our security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/offboarding, procuring computer hardware, and SaaS admin and configurations. The ideal candidate has hands-on experience managing the help desk (service desk) and can cross between security and cloud system/SaaS support tasks. This will be a technical, hands-on management role.
Duties & Responsibilities
- Provide technical support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to Tech and Security related matters.
- Resolve technical issues/requests in a timely manner.
- Adhere, maintain, enforce, and deploy technology standards and policies.
- Provide device, license management, and procurement support.
- Follow ticketing and escalation procedures for reporting issues and outages.
- Manage tech systems, including Intune, Azure, security, and device management tools.
- Maintain computer assets and licensing inventories as required.
- Assign users to the appropriate security groups and roles within enterprise systems.
- Cloud / SaaS support (API integrations, SSO, security audits, and configuration).
- Develop, maintain, and report on applicable KPIs.
- Merger and acquisitions (M&A) technical tasks are supported as required.
Qualifications
- 5 years of experience in a customer-facing technology support role.
- 2 years of M365/Google administration experience in an enterprise setting.
- 3+ years of cloud/SaaS administration experience + working knowledge of SSO.
- 2+ years of management experience in help desk/service desk role.
Education and Experience
- Bachelor’s degree in computer science or equivalent technical school.
- M365 SharePoint admin experience supporting company intranet sites is a plus.
- Experience with M365 Intune, Autopilot, and remote computer provisioning.
- Ability to manage competing priorities while crossing between various technical roles.
- Ability to manage 3rd party IT managed service providers
- Ability to navigate security platforms to investigate cybersecurity-related issues.
Supervisor Responsibility
Not immediately
Workplace Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 30 lbs.
Job Location
This hybrid position is in Greenville, SC, and it requires limited travel as needed.
Workplace Type
Full-time
EEO Statement
The company provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please note that this job description is not designed to cover all activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time, with or without notice.
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BDV Solutions, LLC and its entities provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
